MinutePoll’s products and services are focused on giving you a competitive advantage by closing the loop between your customers, employees, and management.

While we can and will create custom solutions for your needs, we have created some basic products:

Listening Tools:
Market Track—Market analysis
Close Up—Troubled store analysis
Feedback—Employee input

Communication Tools:
Web Reporting—Secure Internet access
Verbatim—Listen to respondent’s comments
Messenger—Recorded voice messages
Instant Alert—Immediate email or fax to local manager for unacceptable scores

Monitoring & Measuring Tools:
Hospitality Monitor—Customer feedback
Service Check—Follow-up on retail transactions or events
Suggestion Box—Follow-up on employee attitudes and suggestions

While numbers can tell a story, spoken words provide the depth and clarity that help you understand what is really on people’s minds.

All MinutePoll automated telephone surveys can include one or more open-ended, verbatim responses where respondents are asked to explain why they gave a low rating or what specific improvements would make them more satisfied.

With MinutePoll Verbatim recordings, local managers can hear suggestions and comments directly from their own customers and employees. Such comments can be a much more effective motivation tool than printed charts and tables.

Verbatim recordings are then made available to you and your local managers on CD-ROM or over the phone and can be organized by store, region, or favorable/unfavorable.