MinutePoll’s products and services are focused on giving you a competitive advantage by closing the loop between your customers, employees, and management.

While we can and will create custom solutions for your needs, we have created some basic products:

Listening Tools:
Market Track—Market analysis
Close Up—Troubled store analysis
Feedback—Employee input

Communication Tools:
Web Reporting—Secure Internet access
Verbatim—Listen to respondent’s comments
Messenger—Recorded voice messages
Instant Alert—Immediate email or fax to local manager for unacceptable scores

Monitoring & Measuring Tools:
Hospitality Monitor—Customer feedback
Service Check—Follow-up on retail transactions or events
Suggestion Box—Follow-up on employee attitudes and suggestions

Service Check is the easiest, most reliable way to verify consumer’s satisfaction with your service. Service Check offers consistent and rapid feedback on service delivery, providing an opportunity to quickly solve problems and turn a potentially bad customer experience into a customer delight opportunity.

With Service Check, MinutePoll calls every customer after the completion of a service call, product delivery, or major purchase and offers them the opportunity to participate in a brief survey about their experience.

Results can be grouped and reported daily or immediate notifications can be sent to the responsible manager for any surveys which show a dissatisfied customer.