MinutePoll’s products and services are focused on giving you a competitive advantage by closing the loop between your customers, employees, and management.

While we can and will create custom solutions for your needs, we have created some basic products:

Listening Tools:
Market Track—Market analysis
Close Up—Troubled store analysis
Feedback—Employee input

Communication Tools:
Web Reporting—Secure Internet access
Verbatim—Listen to respondent’s comments
Messenger—Recorded voice messages
Instant Alert—Immediate email or fax to local manager for unacceptable scores

Monitoring & Measuring Tools:
Hospitality Monitor—Customer feedback
Service Check—Follow-up on retail transactions or events
Suggestion Box—Follow-up on employee attitudes and suggestions

Market Track is an effective way to gain a comprehensive understanding of the dynamics of any or all of the markets in which you operate.

Market Track consists of one or more automated surveys which are replicated simultaneously in multiple markets. Tracking surveys can screen for target consumers (even low-incidence, hard to find “frequent visitors”) and ascertain their views on a variety of marketing metrics:

Brand and advertising awareness, all competitors, aided and unaided
Relative market share
Testing of new marketing messages, concepts, and overall market positioning

Market Track makes it possible to economically track multiple markets over time to measure the effectiveness of marketing, promotions, and competitive actions.