MinutePoll’s products and services are focused on giving you a competitive advantage by closing the loop between your customers, employees, and management.

While we can and will create custom solutions for your needs, we have created some basic products:

Listening Tools:
Market Track—Market analysis
Close Up—Troubled store analysis
Feedback—Employee input

Communication Tools:
Web Reporting—Secure Internet access
Verbatim—Listen to respondent’s comments
Messenger—Recorded voice messages
Instant Alert—Immediate email or fax to local manager for unacceptable scores

Monitoring & Measuring Tools:
Hospitality Monitor—Customer feedback
Service Check—Follow-up on retail transactions or events
Suggestion Box—Follow-up on employee attitudes and suggestions

Our research has shown direct links between customer satisfaction and comp store year-to-year sales increases. Taking advantage of this insight requires the ability to measure customer satisfaction at the store level.

MinutePoll’s Hospitality Monitor makes it affordable and easy to gather customer satisfaction data from customers at any or all store locations on a regular basis.

Customer’s are invited to call a toll-free number to complete a short automated interview. The results are reported by location and rolled-up into district or regional reports. Hospitality Monitor reports provide actionable data which can pinpoint local problem areas and allow comparisons across locations.