MinutePoll’s products and services are focused on giving you a competitive advantage by closing the loop between your customers, employees, and management.

While we can and will create custom solutions for your needs, we have created some basic products:

Listening Tools:
Market Track—Market analysis
Close Up—Troubled store analysis
Feedback—Employee input

Communication Tools:
Web Reporting—Secure Internet access
Verbatim—Listen to respondent’s comments
Messenger—Recorded voice messages
Instant Alert—Immediate email or fax to local manager for unacceptable scores

Monitoring & Measuring Tools:
Hospitality Monitor—Customer feedback
Service Check—Follow-up on retail transactions or events
Suggestion Box—Follow-up on employee attitudes and suggestions

Every retail organization has a rich source of operations and marketing improvements locked away in the heads of its employees. MinutePoll’s Employee Feedback makes it easy for employees to provide feedback on operations, cost reductions, product features, and innumerable issues affecting customer satisfaction.

With Employee Feedback, each employee is given an invitation to participate so that they can call from work or home, depending on company policies. The surveys can be completed on the telephone (in which case they can include open-ended recorded voice responses) or on the Internet.

MinutePoll also includes full reporting and assessment with Employee Feedback to help pinpoint issues to specific stores or departments within specific stores.