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It’s
about hearing and understanding what your customers and employees have
to say.
We make it possible
to gather feedback directly from the store or location level so you can
identify issues affecting each location.
When we say listen
we really mean it. Our research tools provide a mix of quantitative and
qualitative data including recorded voice responses which let local managers
hear, in respondent’s
own words, why they answered the quantitative questions as they did.
Listening Tools:
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Market Track—Market
analysis |
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Close Up—Troubled
stores |
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Feedback—Employee
input |
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